The European Commission held its first Consumer Summit this week, hosted by Commissioner Meglena Kuneva , bringing together 250 representatives of consumers, of business and of the regulators. Our President of International Operations Nikesh Arora, was one of the keynote speakers. We urged the audience to consider how our children see the digital world touching every part of their lives. Kids ask their parents why they needs to sit in front of a television set at 19:00 for a specific show. They want to watch right now, and the Internet allows them. Extrapolated to 1.4 million net subscribers, we explained how shopping, entertaining and learning habits are being revolutionized. At the Summit, Ofcom's Collette Bowe cited her agency's report showing that more than one in five adults in UK, France, Italy and the United States watched feature films or full-length TV shows' online. According to Forrester, 37% of West European adults regularly shopped online in 2008. Yet the Commissioner recently recorded that only 7% of EU consumers had shopped cross-border. That's something we'd like to work with the Commission and we have produced a new set of tips to encourage cross-border shopping. These online consumers are powerful. When they unite to challenge business practises, they force change. Earlier this year, thousands of Facebook members protested a sudden change in the site’s terms of service and Facebook reverted back to their old terms. Businesses need to recognise the force of the networked consumer. We built consumer control right into the heart of our recent interest based advertising announcements . In her speech at the Summit, Ofcom's Mrs. Bowe described the pre-requisites for privacy in a connected world - transparency, opt-out for consumers, and excluding from targeted advertising sensitive areas such as individual health without an explicit opt-in. Google subscribes to all these points.We told the audience that regulation has a vital role to play in supporting tomorrow's consumer - enabling innovation while also protecting consumer rights. But just as this presents businesses with both great opportunities and great challenges, the same is true for regulators. Regulators have not only the challenge of deciphering the issues and weighing the alternatives, but also of doing them in "Internet time", fast enough to make a difference. Posted by Simon Hampton, Director for European Public Policy and Government Affairs
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